Privacy Policy

1. Who We Are

Heuristic Traps (“we”, “us”, “our”) operates as an online apparel brand based in the United Kingdom. Our website address is: www.heuristictraps.com. We take data protection seriously and only collect information necessary to process orders, provide support, and keep the site secure.

2. Data We Collect

We only collect data required to fulfil orders and ensure site functionality.
This may include:
• Name and delivery address • Email address and phone number
• Order and payment details (handled securely via Stripe or PayPal – we never store card numbers)
• Technical data such as IP address, browser type, and device (used only for site security and stability) We do not collect unnecessary personal data or use hidden tracking technologies.

3. How Your Data Is Used

Your data is used strictly for:
• Processing and delivering orders
• Communicating updates, confirmations, or delivery information
• Detecting fraudulent activity or misuse of our website
• Providing customer support when requested We do not sell, rent, or trade personal data.

4. Payments

All payments on our site are securely processed via Stripe or PayPal. Payment data is encrypted and processed directly by the payment provider. We do not store or have access to your full card information.

5. Cookies

Essential cookies are used to ensure security, checkout functionality, and site performance. We do not use tracking cookies or behavioural advertising. For full details, please refer to our Cookie Policy.

6. Order Accounts

You may choose to create an account to speed up checkout in the future. Account creation is optional. Account data can be deleted at any time by contacting us directly.

7. Shipping

We currently ship within the United Kingdom only. Your address may be securely shared with our chosen courier (e.g., Royal Mail / DPD UK) solely for delivery purposes.

8. Data Retention

• Order data is retained for accounting and legal purposes for up to 6 years.
• Customer accounts remain active until deleted by the user.
• Email correspondence is kept only for as long as necessary to manage support requests.

9. Your Rights

Under UK GDPR, you have the right to:
• Request access to your data
• Request correction or deletion
• Object to processing
• Request transfer of your data
• Withdraw consent at any time (where applicable)

To request any of the above, contact: support@heuristictraps.com

10. Security

We take measures to protect all data passed through our site using SSL encryption, server protection, and secure payment gateways. We do not store sensitive payment details.

11. Contact

For any privacy-related questions or requests, contact us at:
support@heuristictraps.com United Kingdom